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product purchase email issue :( need help

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hi there is a issue with my website, when a customer purchases a product from store, for example, he paid through bitcoin everything is ok it says for him that payment waiting for confirmation, but the issue is on my side.. i don't get an email when he pays for a product.. i have my email connected with the product and everything.. not just one.. i have connected 2 emails both are gmail
i don't understand what is the issue here... why am i not getting purchase notifications :(

please i really need help with this please help :ak: 

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