Пришел ответ уже))
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We've reviewed your request and unfortunately, it is going to require further investigation. I've escalated your ticket, and it will be addressed as quickly as possible. Because of the advanced nature of your request, please note that it may take longer than usual to fully address your concern. Please also note that advanced support is only available Monday through Friday. I apologize for this delay.
Please ensure, to avoid further delay, that the access information provided on file is and remains valid throughout the duration of this request.
Thank you for your cooperation and patience; we look forward to working towards a resolution for you.
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